“New Year, New Experience Embark on a Warehouse Journey with Modula “
R&D background
As users’ demands for after-sales service become increasingly diverse and efficient, traditional methods of after-sales support have struggled to meet modern customers’ expectations for convenience and response speed.
To further optimize service processes and enhance customer experience, Modula has launched a brand-new WeChat mini program.
Through this platform, we aim to provide customers with more convenient tools for self-solving issues, real-time online communication, and precise equipment inquiries, meeting users’ needs in a more thoughtful manner.
Key features
1、One Machine, One Code, Worry-Free After-Sales
Each Modula machine is equipped with a dedicated QR code for easy registration and immediate access to services.
Note: The QR code shown is for reference only.
2、Categorized FAQs with Intelligent Answers
Software issues, hardware issues, and other problems are clearly categorized, with common issues resolved in one click!
Software issues
Hardware issues
Other problems
For both software and hardware queries, detailed answer videos or images are provided.
3、Online Service and Real-Time Communication
You can contact customer service through the mini program, supporting text, image, and video uploads. Voice or video calls can also be initiated as needed.
Customer service online hours: 8:30-16:00 on weekdays.
Additionally, each of your inquiries will be simultaneously sent to customer service personnel via SMS. Modula promises to provide professional and timely customer service to ensure your issues are resolved quickly.
4、24/7 Hotline Support
Feel free to call the customer service hotline at any time to ensure your issues are promptly addressed.
5、Precise Inquiry and Quick Consultation
By entering the machine serial number or order number, you can immediately locate the relevant equipment and receive targeted support.
Try It Now
Whether it’s self-solving common issues or seamless communication with our customer service team, we are always committed to providing you with an efficient and convenient service experience. We also highly value your opinions and suggestions. If you have any innovative insights, valuable feedback, or additional needs, please feel free to contact us through this platform.
Scan the QR code on your machine or search ” Modula” on WeChat to experience our revamped after-sales support!
Team Introduction
To better localize Modula’s services, in 2019, Modula established a factory in Suzhou, beginning to supply the entire Asia-Pacific region.
At the same time, our customer support team has expanded its coverage to the entire Asia-Pacific region.
In China, we have localized customer service teams in Suzhou, Nanjing, Wuxi, Xi’an, Guangzhou, Changsha, Qingdao, Langfang, and other cities, providing customers with a series of services including on-site installation, remote support, maintenance, spare parts supply, software custom development, machine relocation and modification, training, and consultation.
